Three World Experts, 30 Years Experience, 2100 Cases…..

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Outsourcing- All You Need to Know

This book is the definitive guide to leveraging the external services market for business advantage. Based on 25 years of research into over 2200 organizations and advisory engagements throughout Europe, the Americas, Asia Pacific and Africa, three world authorities detail the frameworks, lessons and practices that inexorably produce high performance. They pinpoint the who, where, and how of leadership, establish the strategic agenda and configure the outsourcing arrangement, how to manage across the outsourcing lifecycle, the vital client and supplier capabilities needed, how partnering evolves, and its real attributes, how clients innovate through outsourcing, and how they harness offshoring effectively. Up to date, with on-line follow-on materials to address market changes, this book provides the most authoritative single-source handbook for practitioners who want to be at the top of their game.
About the Authors
Dr. Sara Cullen is the Managing Director of the Cullen Group, Research Associate at the London School of Economics, and Visitor at University of Melbourne. Sara has a leading profile in Asia Pacific consulting to over 135 organisations, spanning 51 countries, in over 175 contracts worth $17 billion. She is international recognized expert having written 120 publications, presented in 350+ major conferences, conducted 7 independent reviews for government, and trained over 4300 managers within purchasers and providers.

Dr. Mary Lacity is Curators’ Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis. She is also Visiting Professor at the London School of Economics, a Certified Outsourcing Professional ®, Co-Chair of the IAOP Midwest Chapter, Industry Advisor for the Outsourcing Angels and the Everest Group, Co-editor of the Palgrave Series: Work, Technology, and Globalization, and on the Editorial Boards for Journal of Information Technology, MIS Quarterly Executive, Journal of Strategic Information Systems, and Strategic Outsourcing: An International Journal.

Dr. Leslie Willcocks is Professor of Technology Work and Globalization at the London School of Economics and Political Science and director of The Outsourcing Unit. He has published 40 books and over 240 refereed journal papers, is editor in chief of the Journal of Information Technology and is internationally recognised for his academic and practitioner contributions to strategy, outsourcing, organizational change and international business.
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